Why We Need You – The Mission

Founded in 1980, SMA Technologies provides intelligent automation solutions with purpose-built integrations for financial institutions. We are banking experts, who make complex simple, and own our customers' outcomes. This reflects who we are, how we work, and the community we are building together. Be the driving force behind innovation - join us on our mission to shape the future as our Project Manager!

The Problems You’ll Solve

Reporting directly to our VP of Services for Encapture, you will be a key driver of SMA’s mission to stand out in the market by putting Customer Satisfaction and Customer Experience at the heart of everything we do. Your powerful combination of technical expertise, sharp business instincts, and ability to unite diverse teams will be instrumental in achieving project excellence and lasting impact. You will lead in orchestrating timelines, aligning resources, and delivering an exceptional customer experience. In this pivotal role, you’ll be the driving force that connects our strategic vision with flawless execution — ensuring every project hits the mark.

You will also play a critical part in aligning business goals, implementation processes, and customer expectations — turning complex initiatives into streamlined success stories that leave a lasting impression leveraging your passion for delivering exceptional results that wow our customers — all while keeping projects on time, on track, and within scope. With bold leadership and a collaborative spirit, you thrive in cross-functional environments where great ideas turn into great outcomes.

How You’ll Get There

In your first 30 days, lay the foundation and learn the landscape at SMA:

• Start strong by immersing yourself in our project management ecosystem and customer-first mindset of SMA. Your mission in the first month is to listen, observe, and absorb — building the knowledge base needed to lead with confidence.

• Meet with stakeholders across Services, Product, and Success to gain insight into customer goals, project scopes, and key deliverables.

• Explore the Encapture platform to understand how it powers automation and unlocks value for our customers.

• Audit existing project lifecycles to identify risks, bottlenecks, and timeline dependencies that may hinder delivery.

• Master key tools like Salesforce and OpenAir to manage project milestones, resources, and timelines effectively.

• Review all active projects to map responsibilities, assess progress, and flag potential gaps — preparing you to jump in with impact.

In your first 60 days, take the wheel and drive execution:

• With a strong foundation in place, it’s time to take ownership. You’ll transition from observer to operator — ensuring smooth delivery and strengthening customer relationships.

• Lead resource planning and task allocation across multiple, concurrent projects — ensuring the right people are in the right places at the right times.

• Track customer sentiment and proactively address both praise and pain points to boost satisfaction and build trust.

• Spot recurring project roadblocks and build strategies that remove friction and keep momentum high.

• Own communication cadence with internal teams and customers to drive transparency and clarity throughout project execution.

By Day 90, Drive Consistency, Improve Processes and Deliver Measurable Value:

• Now you're fully embedded — it's time to level up our delivery engine. Your goal: improve how we scale success.

• Refine and update project documentation to improve clarity, speed, and consistency across all projects.

• Standardize practices for requirements gathering, solution design, and implementation — ensuring we deliver with precision, every time.

• Lead post-project reviews and CSAT analysis, applying feedback loops to improve future engagements.

• Champion the customer journey by streamlining internal processes and guiding teams toward consistently exceptional outcomes.

Competencies – What We Are Looking For

Leadership & Collaboration: You are a strategic thinker with a natural ability to lead, inspire, and unify project teams around a shared vision. You confidently navigate complex stakeholder landscapes, bringing together voices from Product, Services, and Customer Success to ensure alignment and momentum. Your collaborative style fosters trust, encourages transparency, and creates an environment where teams feel empowered to deliver their best work — even under pressure.

Customer-Centric Approach: You put the customer at the heart of every decision, viewing successful project execution as a means to drive real business value. Whether managing timelines, scoping deliverables, or resolving issues, you always advocate for clarity, communication, and results that exceed expectations. Your ability to empathize with customer needs and translate them into actionable outcomes ensures a seamless, rewarding experience at every stage of the engagement.

Problem-Solving & Accountability: You don’t wait for problems to escalate — you anticipate them. With a proactive mindset and solution-oriented approach, you tackle roadblocks head-on and adapt quickly when plans shift. You take full ownership of project outcomes, maintaining a sharp eye on scope, timeline, and quality. When challenges arise, you're the first to raise your hand, rally resources, and lead the team toward resolution without sacrificing momentum or morale.

Adaptability & Growth: You are passionate about learning and growth — not only for yourself, but for your team. You stay current with the latest project management tools, frameworks, and methodologies, continuously evolving your approach to improve efficiency and scalability. Whether adjusting to new technologies, shifting priorities, or changing client needs, you embrace change as an opportunity to innovate, optimize, and lead by example.

What’s in it for you?

At SMA, we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation, we provide:

• Remote-First Environment: Work from anywhere you're comfortable within the contiguous U.S., as SMA Technologies is a fully remote-first organization.
• Comprehensive Setup: SMA provides everything you need to excel, including your choice of a Mac or Dell laptop, $100/month for phone and internet reimbursement, monitors, and a starter gear package. Additionally, you’ll receive a one-time $250 stipend for any extra equipment.
• Fully Paid Health Benefits: Enjoy 100% company-paid health, dental, and vision insurance for you and your immediate family through our competitive HSA plan, with SMA contributing $1,800 annually to your HSA account for qualifying healthcare expenses.
• Company-Paid Insurance: SMA covers 100% of LTD, AD&D, and basic life insurance for you.
• Flexible Time Off: Benefit from flexible PTO (similar to unlimited PTO) and flexible working hours to support a healthy work-life balance.
• Holidays and Wellness Days: Enjoy 11.5 paid holidays and a quarterly wellness day to recharge however you need.
• Professional Development: Receive a $2,500 annual stipend to enhance your skills and advance your career.

How We Work – Our Core Values

Be Kind - We are kind and helpful. We care and act with empathy. We take care of ourselves, each other, and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware.

Be Authentic - We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts, ideas, and skills. We show our true self -our whole self- every day. We unlock our teams' potential by unlocking our own and each other's potential. There is only one you and we want to see YOU every day.

Be Collaborative - We unite for a common cause. We are in pursuit of the best idea - not our own idea. As a remote company, we must collaborate and communicate to make a difference - an impact. We do this for our teams and for our customers.

Be Determined - Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers, ourselves, and each other.

Work Environment and Physical Requirements

Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Elevated level of stress. Sedentary, sitting, walking, infrequent lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use.

Physical Activity Frequency

Sitting 90%
Walking 10%
Crouching/Bending/Stooping 1%
Reaching 1%
Grasping 1%
Pushing/Pulling 1%
Near Vision 80%
Far Vision 20%
Hearing 100%
Speaking 85%
Lifting/Carrying - up to 10 lbs 1%
Lifting/Carrying - up to 25 lbs 1%
Lifting/Carrying - up to 50 lbs 0%
Lifting/Carrying - up to 100 lbs 0%

AAP/EEO

Unisoft International, Inc. dba SMA Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance.